There are a number of ways in which you can contact the web hosting company whose services you’re using, but the one that you will invariably find no matter which company you opt for is a trouble ticket system. It is the easiest channel of correspondence for a number of reasons. If no customer service team representative is free at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will always be received. Additionally, you can copy/paste extensive pieces of info without the need to worry about spelling errors, and if a given issue requires more time to be sorted out or a number of replies have to be exchanged, all the information will be in one and the same location, so either party can always see the comments added by the other one. The disadvantage of using tickets to touch base with your hosting company is that they are usually separate from the hosting platform, so if you have to supply info or to follow directions, you will have to use no less than 2 different systems and this number can grow in case you’d like to administer a couple of domain names. Also, many web hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for a response.

Integrated Ticketing System in Web Hosting

With a web hosting from us, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket while you’re browsing your files or tweaking various account settings. The ticketing system is being monitored 24x7 by our client service team representatives and the response time is maximum sixty minutes, but it seldom takes more than 20 minutes to obtain assistance. In contrast to some providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you want and ask for info in regard to any billing or technical issue. Additionally, you can read a number of help articles, which will help you deal with the most commonly confronted complications on your own.

Integrated Ticketing System in Semi-dedicated Servers

In case you have a semi-dedicated server account with us and you’d like to contact our help desk team representatives, you’ll be able to post a ticket directly from your Hepsia Control Panel instead of going through a completely different customer support platform like you’ll need to do with most hosting companies on the marketplace. Our integrated ticketing system will allow you to submit a new ticket easily and to look through older tickets using an intelligent search filter. Moreover, you will be able to check the applicable knowledge base articles that our system will offer you on the basis of the category that you select for your new ticket. You can do all of these operations without leaving your Control Panel at any moment, so in case you confront any obstacle or have an enquiry, you can touch base with our support engineers and fix the issue at hand in no more than an hour via one platform.