If your web hosting company offers live chat support, you will be able to speak with an agent in real-time and find out helpful info or get a problem resolved in a very timely manner. The main advantage of using chat instead of calling to talk with a live person is that you need only a computer with Internet access, therefore you won't pay any fees in the event that you are in a different country or state. What's more, it'll be quicker to copy and paste data for example domain names, usernames or error messages in other words details which are sometimes hard to provide to the other side on the phone. The real-time chat is also a quicker approach to contact the hosting company's support crew in comparison to using a ticketing system. Last, but not least, if some situation needs some more time to be resolved, you're able to do something else entirely while you wait for support on the live chat, therefore you will not lose time - something that is not possible if you're on the phone.
