If you are a site owner, a problem may always surface and it does not automatically need to be related to the web hosting service itself. For example, something might go wrong when you bring an app up to date or some vital data may be edited or deleted by mistake. No matter what the essence of the problem may be, you will have to touch base with the client care staff and ask them to recover a backup or to help you fix the problem that you are experiencing. How quickly they’ll do that will predetermine the period of time that your websites will be inaccessible. For certain websites such as social networks or online shopping portals, a repetitive downtime period often means lost customers and money. Because of this, it’s pretty important that you use the services of a company that offers not only a good customer support service, but also a timely one.
One-Hour Response Guarantee in Web Hosting
With a web hosting from us, you can just forget about waiting around for hours on end, or even one whole day, to receive an answer to a trouble ticket or an email. No matter when you contact us, we’ll lend you a helping hand within maximum sixty minutes with any technical or sales queries that you might have. As a matter of fact, our actual response time scarcely ever surpasses twenty to thirty minutes. As we’re at your disposal day and night, you’ll always get support in a well-timed fashion and we know just how critical that is in the online world. Shortly after you contact us, we will reply to your queries. If you experience any technical challenge, we’ll rectify it on your behalf, or we’ll give you all the needed information if there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client care team representatives will be at your disposal all the time and they will answer any ticket that you post through the web hosting Control Panel within only 1 hour. The response time is guaranteed no matter if you’ve got a general question with regard to your semi-dedicated server or you confront some predicament and for most issues you won’t have to wait even that long. No matter what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we’re available 24/7/365 to address any billing, technical or general issue. In case you contact us about anything that’s within our capabilities, we’ll sort it out before we get back to you, so you won’t have to wait around for hours or days while the problem lingers. In case there is something that you have to do on your end, we will give you the needed details – what workable solutions to try, what steps to take, etc.