Though this is not the keyfactor for you to recognize a reliable web hosting provider from a bad one and a reseller from an actual provider, being able to call and communicate with a live person is a sign that you aren't using the services of a one-person service provider and that you'll be able to reach somebody every time you're in need of support. The telephone support for web hosting services may vary from standard to professional, therefore the issues which can be resolved through a phone call differ depending on the specific service provider. In the general case, these matters are more basic and include billing or first level technical issues because more difficult issues often need a support ticket where both you and the system administrators can track what's going on with a particular issue. Still, the option to phone call your service provider can save you lots of time and efforts for the numerous small issues that will eventually show up at the time you manage your hosting account.
Phone Support in Web Hosting
As we have live telephone support 14 hours a day, you're able to call us and talk with our customer support representatives to learn more about all of the web hosting plans that we supply and make sure that our servers match the system requirements for your websites prior to buying anything. For your benefit, we have telephone numbers on 3 continents so you'll be able to call the one closer to you - in the United States of America, Great Britain or Australia. In case you are already an existing customer, you can call us about general and billing matters, and even about some technical ones. If the situation is strictly technical or it can take longer time to analyze, you'll have to go through our ticketing system, that will allow both you and our technical support crew to keep track of the details provided by either side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be certain that there is always somebody to assist you when you have any queries about the semi-dedicated server packages that we provide. Whether you need to learn more about the plans, you have some billing issue or some general issue, you can just give us a call. Despite the fact that some more complex troubles may require a ticket to give some time to our tech support team to investigate, we can help you with lots of technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 different continents - in the United States, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. If you're in another country, we have an international number where you are able to contact us.