The support that you'll receive from your web hosting provider is really important, no matter if you have pre-sales questions and you're not a client yet, or you've got some technical problem with an existing account. Timely and accurate information about a question or an issue can save you lots of time and efforts, not mentioning that this is usually a proof that you are ordering from an actual website hosting provider and not from some reseller. If you purchase a hosting account through a company that does not own its servers and it can't access them directly, it's almost certain that you'll wait for a few days to get an answer to any kind of question, which means that your sites may remain offline for quite some time. In comparison, a provider which provides different options for communication and has a technical support crew that is available all the time can assist you right away and help you decrease or entirely avoid any downtime and potential losses.
24/7 Customer Support in Web Hosting
The customer and tech support services for our web hosting plans are round-the-clock, therefore you can forget about waiting for a couple of days to get assistance. If you are not our client yet, you can give us a call, chat with a representative or send an email. If you currently have an account, you're able to open a support ticket in addition to the other three ways of contact. You are able to pick the most suitable way to contact us based on what your location is or what kind of device you're using. We can assist you for almost any hosting-related query that you may have or problem that you could encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in this situation the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
We are aware how crucial it is to get prompt help, in particular when your site is not working as it should be for whatever reason. Our semi-dedicated servers come with 24/7 customer and technical support, consequently in case something happens, you will be able to use plenty of methods to get in touch with us - telephone line with a couple of local numbers around the world, live chat, emails and tickets. The first two options are for billing, pre-sales and basic matters, so that if you do not have an account yet, for instance, you will be able to receive extra information about our solutions, or we will help you with uncomplicated technical issues. The second two options are for solely tech issues or anything that is more time-consuming considering that it's much easier track the correspondence between you and our tech support crew. The warranted maximum reply time for them is only 1 hour, the actual one - 15-20 minutes, therefore you will not need to wait for an entire day in order to receive support like you may have to do when using the services of other providers.
24/7 Customer Support in VPS Servers
Each VPS server package that we offer includes 24/7 customer and tech support, therefore in case you experience any problem with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you will be able to contact us at any moment, even weekends and holidays. For your convenience, we provide different ways of communication - phone support with several local numbers internationally, live chat, email messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech matters since it will be easier to monitor what's going on. The maximum warranted response time for all the emails and tickets is 60 minutes, but it rarely takes that long to receive help. In case you acquire the Managed Services upgrade that we offer, our admins will also help you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time guarantee, you will receive lightning-fast support when you purchase a dedicated server through our company. Our customer and technical support crews are online 24/7/365, as a result any time you open a ticket from your billing account or you send an e-mail message regarding any kind of issue with your server or the pre-installed software on it at any time of the day, you will receive an answer within one hour, even during holidays. Our ticketing system is the perfect option if the issue involved requires more time to be resolved or if it has to be forwarded to our administrators, since it's much easier to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you will be able to give us a call or talk to a live representative using our chat service. In case you add the Managed Services upgrade to your server plan, our admins can also help you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 too.