Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Time Guarantee

  • Each assistance request you submit to us will be dealt with within maximum one hour. If your support ticket or email needs additional assistance from an administrator, we will timely forward it and leave a comment to let you know that your case is being worked on. If you order our Managed Servers package, any of the server management tasks included there will be performed at a time that suits you.

  • Top quality support service

  • An Excellent Customer Care Service

  • Our help desk support staff will be available to you 24x7x365 if you need help while working with our Online Control Panel or with any of the applications that we have preinstalled for your convenience on the server. And if you need assistance with all the standard admin tasks on your dedicated web hosting server, you can take a glimpse at the Managed Servers package, which includes data backup space, weekly OS updates, troubleshooting and installation services, server monitoring and restarting services, etc.

  • Intuitive help center

  • A User–Friendly Help Area

  • Every dedicated web hosting plan comes with our free–of–cost Online Control Panel, which sports an exhaustive knowledge base and a group of how–to video tutorials. Whenever you require help working with the Online Control Panel, just push the Videos or Help buttons situated in the upper right corner.